When a co-worker tells the nurse, "I am not sure I will be able to give the right answers in the job interview," the nurse replies, "I know what you mean
Interviews have always been a problem for me, too." This response can be evaluated as lacking
a.
appropriateness.
b.
efficiency.
c.
feedback.
d.
flexibility.
ANS: A
A
Appropriateness relates to whether the reply fits the circumstances and matches the message. The nurse's response related to his own issue does not deal with the co-worker's issue, which should be the focus of the interaction.
B
Efficiency means using simple, clear words that are timed at a pace suitable to the patient.
C
Feedback means the nurse seeks to clarify what the patient has said and gain understanding.
D
Flexibility means the message is based on the immediate situation and not preconceived expectations.
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