In the United States, the most significant aspect of the mass audience or general public is
A) diversity.
B) youth.
C) educational level.
D) media usage.
E) The Baby Boomers.
Answer: A
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Sharon is trying to solve a problem with a difficult trainee who continues to disrupt the training by interrupting others. According to your text, which response would be the most appropriate method for handling this conflict?
a. In explaining the problem, she comments, "You have an attitude problem that is disruptive." b. In explaining the problem, Sharon stands in front of the trainee with her arms crossed. c. The problem does not need to be handled. d. Sharon should identify and describe the problematic behavior.
When she is angry with Robert, Alice tends to call him a "jerk," as she storms out of the room. She knows this term gets a response from Robert every time she uses it. The term "jerk" is an example of _____
a. supportive communication b. a trigger word c. empathetic communication d. polarization
Stephanie knew from the moment she walked into the presentation that she would like what the speaker had to say because he had on a great suit and tie. From this, you can say that Stephanie has __________.
A. high elaboration B. low motivation C. low elaboration D. high motivation
All of the following statements are true about the reasons why Mr. Conquergood's (1988) work with the Hmong of Laos was successful except:
a. He worked with them instead of telling them what to do. b. He gave them monetary incentives. c. He used culturally appropriate messages and symbols. d. He lived among them.