“I think I’ll be able to remember most everything he does,” says Ceci Awll. Ceci is about to interview Biff Welldon, vice president of strategic planning of Steak Your Claim, a steak restaurant chain with 130 locations. “I mean, I’ve got a good memory. I think it’s much more important to listen to what he says than to observe what he does anyway.” As one of your systems analysis team members, Ceci has been talking with you about the desirability of writing down her observations of Biff’s office and activities during the interview.
a. In a paragraph, persuade Ceci that listening is not enough in interviews and that observing and recording those observations are also important.
b. Ceci seems to have accepted your idea that observation is important but still doesn’t know what to observe. Make a list of items and behaviors to observe, and in a sentence beside each behavior, indicate what information Ceci should hope to gain through observation of it.
a. Observation provides information about decision makers and their environments that is unavailable through listening alone. It also helps to confirm what has been found through interviewing and questionnaires. Observation also negates or reverses what has been found with other methods of gaining information.
b. What to observe:
Decision-making activities: this helps to show how managers gather, process, share, and use information to get work done.
Decision maker’s body language: this permits a better understanding of the information requirements of the decision maker by adding another dimension to what is being said.
Physical environment: this also reveals much about the decision maker’s information requirements.
You might also like to view...
What is the chief cause of packet delay and loss in the Internet?
What will be an ideal response?
Answer the following statement(s) true (T) or false (F)
1. The original 10Mbps Ethernet standard was based on Linux Ethernet. 2. The 10Broad36 is the only 10Mbps Ethernet that does not operates on baseband. 3. The full-duplex switched network has the capability to increase the data rate of an Ethernet network by a factor of two. 4. The 100Base-T2 Fast Ethernet was developed to let users of 10Base-T Ethernet upgrade their networks from a 10Mbps to a 100Mbps Ethernet network. 5. The 1000Base-CX Gigabit Ethernet implementation uses special balanced shielded twisted pair aluminum cable.
The Details tab displays detailed information about the processes on the Processes tab
Indicate whether the statement is true or false
Works come under copyright protection as soon as:
a. they have been submitted to the U.S. Copyright Office. b. a notice is published in the legal notices of a local newspaper. c. they are notarized by a notary public. d. they are created and presented in a fixed form. e. the original idea, concept, drawing, draft, or intent is communicated to someone else.