Define boundary spanning, and describe the types of activities involved in this taskwork process. Provide an example of each activity.
What will be an ideal response?
Student answers and examples will vary but should demonstrate understanding of boundary spanning. A sample answer follows.
Boundary spanning involves activities with individuals and groups other than those who are considered part of the team. The following are the three types of activities:
Ambassador activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team. For example, a manager might request to hire a trainer to teach her team how to use new software effectively.
Task coordinator activities involve communications that are intended to coordinate task-related issues with people or groups in other functional areas. For example, a team leader in charge of marketing might work with the manager of the shipping department to design packaging that is both attractive and practical for shipping.
Scout activities refer to things team members do to obtain information about technology, competitors, or the broader marketplace. For example, a leasing assistant at an apartment complex might call nearby apartment building to learn about their occupancy rates and rent specials.
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