You can soften the blow of the bad news in refusing a typical request or claim by
A) emphasizing the bad news
B) using the active voice.
C) implying the refusal.
D) accentuating the negative.
C
You might also like to view...
The NAICS code helps in geodemographic segmentation programs
Indicate whether the statement is true or false
Customers’ liking the "cheesy mess" left over on their fingers from Cheetos was identified by the textbook as an example of what set of techniques?
a. Neurosurgery b. Neuroinduction c. Neuronetworking d. Neuroscience
If a seller decided to withdraw from a deal they will always forfeit any down payment they made, but may get all or some of their deposit back
Indicate whether the statement is true or false
In the context of physical distribution, which of the following is a key management decision regarding customer service?
A. How should we manage incoming and outgoing orders? B. How can we reduce waiting times and facilitate interactions? C. How can we keep products safe from accidents every step of the way? D. How can we move products most efficiently through the supply chain?