Richard stormed out of the meeting at work and went home but came back an hour later. The best way that his organization can deal with this situation so that it is less likely to happen again with Richard or any other employee is to

a. fire Richard and make an example of him to the other employees.
b. reprimand him severely in front of the other employees and dock his pay for the time missed.
c. openly confront the problems Richard was angry about, while showing a capacity for forgiveness.
d. ignore his outburst as if it never happened.


ANSWER: c

Psychology

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