Which of the following is the proposed solution for the perception gap?
a. Ensure the right service processes and specify standards.
b. Ensure that performance meets standards.
c. Learn what customers expect.
d. Tangibilize and communicate the service quality delivered.
e. Ensure that communications promises are realistic.
d
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The law of sales of goods is codified in Article 3(A) of the Uniform Contracts Code.
Answer the following statement true (T) or false (F)
Essays are most associated with the _______________ type of performance appraisals.
A. MBO B. narrative methods C. BARS D. Biodata forms E. Graphic Rating Scale forms
St. Mary's Medical Center performed charity care at a cost (supplies etc.) of $21,000. The standard charge to patients for these services is $63,000. How much should the hospital recognize as revenue?
A. $42,000. B. No revenue should be recognized. C. $21,000. D. $63,000.
Assigning purchasing, receiving, and paying for merchandise to one department or individual is a way to streamline a voucher system.
Answer the following statement true (T) or false (F)