A client tells a significant other, "The nurse seems like a real person. She's sincere. I can tell be-cause her words and her facial expression go together to give me the same message." The client is describing the quality of:
1. Empathy
2. Clarity
3. Assertiveness
4. Genuineness
ANS: 4
Genuineness is demonstrated by congruence between verbal and nonverbal behavior, interest in the client, and sincere responses. The question scenario does not address any other communicator traits.
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