The nurse manager is preparing to hold a counseling session with a certified nursing assistant who has been consistently coming to work late. What strategies should the nurse manager use? (Select all that apply.)
1.
Conduct counseling in private
2.
Keep session brief
3.
Avoid wording that will seem confrontational
4.
Emphasize the negative behavior repeatedly
5.
Sympathize with the employee
ANS: 1, 2, 3
The general rule of thumb is to reward in public and reprimand in private, so this counseling session should be held privately. Counseling should be brief and to the point. Counseling sessions should be nonconfrontational and should state the facts as objectively as possible.
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