Automated attendants provide callers with a menu of options from which they can select by pressing a key on their telephone keypad.

Answer the following statement true (T) or false (F)


True

Automated attendant systems can be used to provide prerecorded responses to frequently asked questions (FAQs) and to route callers to specific representatives or other employees and departments. These are the machines that customers encounter.

Business

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Which of the following is not an acceptable inventory costing method?

a. Specific identification b. Last-In, First-Out (LIFO) c. First-In, First-Out (FIFO) d. Average cost e. Next-In, First-Out (NIFO)

Business

Forty percent of the students who enroll in a statistics course go to the statistics laboratory on a regular basis. Past data indicates that 65% of those students who use the lab on a regular basis make a grade of A in the course. On the other hand, only 15% of students who do not go to the lab on a regular basis make a grade of A. If a particular student made an A, determine the probability that she or he used the lab on a regular basis.

What will be an ideal response?

Business

If a capital expenditure is incorrectly recorded on a company's books as a revenue expenditure, which of the following statements will be true?

a. Net income will be understated for the year. b. Stockholders' equity will be overstated at year end. c. Total assets will be overstated at year end. d. Net income in the following year will be understated.

Business

Employment programs to assist the working poor and other socially disadvantaged groups often require ______ to make them successful.

a. public good will b. legislation c. private-public partnerships d. innovation

Business