Identify the “Five Is of Customer Service” at Diamond Toys.
What will be an ideal response?
Initiate contact within 30 seconds with each customer who wandered into the section. Inquire: After a successful initiation, determine the customer’s needs with open-ended questions or remarks. Inform: Match the customer’s needs with product features. Include: Recommend accessories to complement the main purchase.
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Expectation states are often formed on the basis of diffuse status characteristics
Indicate whether this statement is true or false.
Using a relational definition, cohabiters or same-sex partners can be defined as families
Indicate whether the statement is true or false
Who suggested the concept of "conspicuous consumption" in 1912?
A) Tamotsu Shibutani B) Robert Figlio C) Arthur Shostak D) Thorstein Veblen
An unreliable generalization about all members of a group that does not recognize individual differences within the group is referred to as
A. differential association. B. exploitation. C. a stereotype. D. institutional discrimination.