Which of the following is the first CRM implementation strategy?
A. Define information needs and flows.
B. Build an integrated view of the customer.
C. Clearly communicate the CRM strategy.
D. Implement in iterations.
C. Clearly communicate the CRM strategy.
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Indicate whether the statement is true or false
What is the relationship between eye contact and the speaker’s credibility?
a. Eye contact communicates credibility, but only with a virtual audience. b. Speakers who make eye contact are rated as being more credible. c. Eye contact communicates confidence, but not credibility. d. Credibility is compromised when eye contact is too direct.
The SBA's primary business loan program is:
A. the Microloan. B. the SBIR. C. the 504. D. the 7(a) loan.
The amount of variability of a financial output caused by different inputs can be investigated using:
a. the NPV function b. a histogram of the NPV c. a tornado graph of NPV d. the value at risk (VAR) e. all of these choices