It is important to know your conflict management style even if your style is different from the
other people involved in the conflict.
Indicate whether the statement is true or false
TRUE
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Written communication skills ranked first in a study to determine the "factors most important in
helping graduating college students obtain employment." Indicate whether the statement is true or false
Which of the following is a characteristic of a culture that values a decentralized approach to power?
A. Leadership is spread out among a number of people. B. There are clear lines of authority in who reports to whom. C. Decisions are made by the leader. D. Power is held by one person or a select few.
In a conversation, the speaker cues usually begin with __________ cues and progress to __________ cues
Fill in the blank(s) with the appropriate word(s).
Kevin is offended when his manager stops by his desk and places his hand on Kevin's arm while he talks with him. Kevin feels constrained by the situation. His manager is demonstrating _____ touch
a. functional b. social-polite c. love-intimate d. demand