Credit discrimination on the basis of race, sex, color, religion, national origin, marital status, receipt of public benefits, the good-faith exercise of the applicant's rights under any part of the CCPA, or age is prohibited by:
a. the Equal Credit Opportunity Act
b. the Fair and Just Credit Opportunity Act c. the Fair Credit Opportunity Act
d. the Justified Credit Opportunity Act e. the Good-faith Credit Act
a
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Allowing nonperformance factors to affect performance scores is known as
A. affirmative action. B. criterion contamination. C. a horn error. D. straight ranking.
Which of the following is a source of conflict that occurs when one person differs with another based on how he or she feels about that person?
A. competition for supremacy B. differences over goals and priorities C. differences over facts D. personalities
To assess products through the eyes of the consumer, managers should focus on
A. production quality. B. total satisfaction and benefits for users. C. pricing. D. eye-catching packaging. E. tangible product components.
Under the ADA, performance appraisals for disabled persons:
a. cannot hold disabled persons to the same standards of performance as non-disabled persons b. cannot consider any difficulties performing non-essential job functions c. should assess job performance both with and without any reasonable accommodations d. are not permitted because of the inherent disadvantage that certain disabled employees have when compared to non-disabled employees