Administrative staff could be a generalization of ________
A) billing clerk
B) registration clerk
C) appointment clerk
D) all of the above
D
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Customer lifetime value is affected by revenue and by the costs of customer acquisition, retention, and cross-selling
Indicate whether the statement is true or false
Which of the following statements is true about overhead?
A) Overhead costs are not incurred uniformly throughout the year. B) Overhead costs have a definite, identifiable relationship with units produced. C) Low production in one month would give rise to low unit overhead costs. D) All of these are true. E) None of these is true.
Answer the following statement(s) true (T) or false (F)
1. OD work is confined to training activities as part of training and development. 2. Real OD work involves more than the prescribed “toolkit.” 3. OD includes anyone who must lead organizational change as part of his or her role.
Intuitive decision making ________.
A. is the systematic use of the best available evidence to improve decision making practice B. generally results in poor decisions and hence managers should learn to ignore their gut feelings C. is the process of making decisions based on experience, feelings, and accumulated judgment D. complements rational decision making but not bounded rational decision making