Which argument in favor of tariffs states that developing industries should be initially shielded from competition?
a. infant-industry argument
b. cheap foreign labor argument
c. fair trade argument
d. national security argument
a. infant-industry argument
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One cognitive bias in negotiation is the ________ effect where negotiators have a tendency to inflate the value of something they own or have in their possession.
Fill in the blank(s) with the appropriate word(s).
One benefit of strategic planning is it helps to build common understanding about the organizational mission. This benefit is sacrificed if ______.
A. it is poorly written B. only one person writes the actual document C. too many stakeholders have access to the document D. it remains a document available only to a select few in management
Answer the following statement(s) true (T) or false (F)
1. In a customer flow map, customers cannot wait at more than one location within the process. 2. Customer employee interaction takes place at customer contact points. 3. The line of visibility separates a customer contact point from points where customer contact does not take place. 4. Customers generally like to wait. 5. Capacity sharing refers to finding uses for underutilized capacity.
Which of the following is NOT one of the characteristics of Theory Z?
a. lifetime employment b. time and motion studies c. consensus decision making d. individual responsibility e. opportunity to use skills