Alex is a nurse who has been taken aside by a colleague and the colleague has described another nurse as a "backstabber" and "battleaxe". The colleague has gone on to give Alex details of ongoing conflict between the colleague and this nurse
Which conflict management technique should Alex apply in this situation?
A) Withdrawing from conflict
B) Accommodating the conflict
C) Negotiating
D) Collaborating
Ans: A
The strategy of avoiding or withdrawing from the conflict is employed when you
choose not to address the issue at hand. There are many times when this approach is
appropriate. This includes situations in which the conflict clearly is not your problem or when
there is little or nothing that you can do about it. This is the case when a conflict is limited to
two other individuals and does not involve patient safety. Accommodating, negotiating, and
collaborating are likely not appropriate responses by the nurse to this interpersonal conflict.
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