When using e-mail, service desks often use forms, which are predefined items that can be used to quickly create standard e-mail messages.
Answer the following statement true (T) or false (F)
False
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______ error occurs when the rater gives better evaluations to subordinates whom they consider to be like themselves.
A. Leniency B. Severity or strictness C. Similarity D. Proximity
Decision trees work well for entry level analysts and for service desk customers because they can walk through a methodical approach to solving incidents.
Answer the following statement true (T) or false (F)
Only a single line, which represents the difference between total sales revenues and total costs, is plotted on the cost-volume-profit chart
Indicate whether the statement is true or false
_____________ occurs when individuals perform tasks better in the presence of others.
a. Group effectiveness b. Social loafing c. Social facilitation d. Process gains