Describe what is meant by an holistic view of a service environment and provide examples

What will be an ideal response?


Designers must consider the total service experience when designing servicescapes. Consumer response is based on a reaction to the total service experience, not individual aspects of the service. For example, a beautifully stained hardwood floor is not perfect flooring if it does not match its surroundings. The service may be attempting to generate a deliberately grungy look as in the case of some teen clothing stores and a high-class floor would look out of place.

Business

You might also like to view...

________ accounts for the largest share of output in less developed countries

A) Education B) Agriculture C) Consumer goods D) Heavy industries

Business

Which of the following statements about ethics is accurate?

A. Business ethics exempts commercial enterprises from the same ethical standards as personal ethics. B. Ethics is not concerned with whether an act is socially desirable. C. Ethics is the study which aims to correct inappropriate behaviour in public corporations. D. Ethics assists individuals in deciding when an act is moral or immoral.

Business

The right to cure is the right of a party who tenders nonconforming performance to correct his or her performance within the contract period

Indicate whether the statement is true or false

Business

In the month of August, a firm had total cash receipts of $10,000, total cash disbursements of $8,000, depreciation expense of $1,000, a minimum cash balance of $3,000, and a beginning cash balance of $500

The ending cash balance for August totals ________. A) $1,500 B) $5,500 C) $2,500 D) $3,500

Business