Dear Sir:It
has come to my attention that you plan to sue our company unless we replace the
refrigerator we sold you. We have no obligation to give you a new one. A deal is a deal. As for the
lawsuit, go ahead and sue us! You'll not only lose the case, but you'll never get a line of credit in this
town as long as I can help it.
What will be an ideal response?
An appeal to force is used in this attempt to persuade the customer to drop the lawsuit.)
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A) valid B) invalid
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