Unhappy customers are ______ as likely to pass on negative comments than happy customers are to pass on positive comments.

a. just
b. twice
c. three times
d. five times


b. twice

Business

You might also like to view...

Calculate the customer loyalty index if the customer history is 12, the purchase amount is 38, the desire to repurchase is 50, the product preference is 20, and there is no customer recommendation

A) 30 B) 24 C) 50 D) 65 E) 92

Business

PCAOB Assertions Discuss the five management financial statement assertions identified in the PCAOB Standards. Provide examples

Business

In your last stage of practicing, the focus is on ______ not dramatically altering the speech.

Fill in the blank(s) with the appropriate word(s).

Business

On January 1, 20X4, Plimsol Company acquired 100 percent of Shipping Corporation's voting shares, at underlying book value. Plimsol accounts for its investment in Shipping at cost. Shipping's retained earnings was $75,000 on the date of acquisition. On December 31, 20X4, the trial balance data for the two companies are as follows:   Plimsol Co.Shipping Corp.ItemDebitCreditDebit Credit Current Assets$100,000    $75,000    Depreciable Assets (net) 200,000     150,000    Investment in Shipping Corp. 125,000          Other Expenses 60,000     45,000    Depreciation Expense 20,000     15,000    Dividends Declared 25,000     15,000    Current Liabilities   $40,000    $25,000 Long-Term

Debt    75,000     50,000 Common Stock    100,000     50,000 Retained Earnings    150,000     75,000 Sales    150,000     100,000 Dividend Income, Shipping Corp.    15,000        $530,000 $530,000 $300,000 $300,000 Based on the information provided, what amount of total assets will be reported in the consolidated balance sheet prepared on December 31, 20X4? A. $525,000 B. $425,000 C. $650,000 D. $630,000

Business