An important strategic insight for practitioners to remember as they begin the engagement phase of macro work is:
A. Always be well mannered and well groomed
B. People are assessing you as much as you are assessing them
C. This is a time to show your skills and strategic smarts
D. Make sure to spend time after hours with the people you are working with
Answer: B
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A baseline is a measurement of the original incidence of a problem prior to an intervention
A) ?True B) ?False
In groups, relations-oriented roles are those where members seek their own satisfaction and control.
Answer the following statement true (T) or false (F)
If consumers are considered____________—that is, if there are so many people waiting to be served that dissatisfied ones can easily be replaced by others—then there may be little or no impetus to deal with client discontent.
A) fungible B) replaceable C) expendable D) dispensable
Answer the following statement(s) true (T) or false (F)
The best advice is to plan your use of time.