Which of the following statements is true about creating customer loyalty and retention?
A) Losing a customer means losing the entire stream of purchases that the customer would make over a lifetime of patronage.
B) Customer delight creates a rational preference and not an emotional relationship with the brand.
C) The aim of customer relationship management is to focus solely on customer delight.
D) Losing a customer hardly makes a difference to a company's sales.
E) The aim of customer relationship management is to focus solely on customer satisfaction.
A
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James offers to sell his fishing boat to Brenda for $3,000 . Brenda says she will apply for a loan and will buy the boat within a week. A contract is formed:
a. when Brenda tells James she will buy the boat. b. when Brenda gets the money from the credit union. c. when Brenda applies for the loan at the credit union. d. only when James gets the $3,000.
When preparing financial statements under the periodic inventory system, a calculation of cost of goods sold must be made
Indicate whether the statement is true or false
In general, it's better to have a low inventory turnover ratio than a high one, as a low ratio indicates that the firm has an adequate stock of inventory relative to sales and thus will not lose sales as a result of running out of stock.
Answer the following statement true (T) or false (F)
The enacted role is the set of behaviors that a person in a position believes he or she should enact.
Answer the following statement true (T) or false (F)