Service consumers use service environment as an important quality proxy
Indicate whether the statement is true or false
True
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The speed with which the World Diamond Council dealt with the issues raised by the film Blood Diamond suggests that the organization had previously prepared a crisis communications plan
Indicate whether the statement is true or false
Which of the following stages of team development is marked by optimal performance levels?
a. Forming b. Norming c. Performing d. In an effective team, all stages are marked by peak performance
A frequent career path for today's young professionals is likely to involve
A) a series of step-by-step promotions. B) a series of jobs at the same level. C) yearly pay increases of about five percent. D) taking over the boss's job within three years.
If an investor buys a bond and holds it until it matures, the average rate of return the investor will earn per year is called the bond's:
A. coupon rate. B. yield to maturity. C. yield to call. D. current yield. E. capital gains yield.