A mother rescues two of her four children from a house fire. In an emergency department, she cries, "I should have gone back in to get them. I should have died, not them." What is the nurse's best response?
1. "The smoke was too thick. You couldn't have gone back in."
2. "You're experiencing feelings of guilt, because you weren't able to save your children."
3. "Focus on the fact that you could have lost all four of your children."
4. "It's best if you try not to think about what happened. Try to move on."
2
Rationale: The best response by the nurse is, "You're experiencing feelings of guilt, because you weren't able to save your children." This response uses the therapeutic communication technique of restating what the client has said. This lets the client know whether an expressed statement has been understood or if clarification is necessary.
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Fill in the blank(s) with the appropriate word(s).