The nonverbal behavior of the nurse that is likely to increase anxiety in a client is
a. speaking slowly in a clear, firm voice.
b. maintaining a brisk, business-like approach.
c. listening with full attention.
d. decreasing noise levels and bright light.
B
Nonverbal interventions to decrease anxiety include (a) listening with full attention; (b) looking at the client with unbroken eye contact; (c) maintaining a calm, unhurried approach; (d) speaking slowly in a clear, firm voice (not loud); (e) offering or using touch; and (f) decreasing noise and bright light, if possible.
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