Answer the following statement(s) true (T) or false (F)

1. If disputants have little trust and a history of high tension, the mediation may require
more formality and structure.
2. The offer “not to hit the neighbor if he agrees to keep the dog inside” is acceptable
during a mediation session as long as it is not the only solution to the dispute.
3. For mediation to work, the parties must be able to make informed choices and
represent their own interests in a safe environment.
4. Those with less social power should not use mediation.


1. TRUE
2. FALSE
3. TRUE
4. FALSE

Communication & Mass Media

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________ is the systematic arrangement of ideas into a coherent whole that makes speeches listenable

Fill in the blank(s) with correct word

Communication & Mass Media

Judy asks Cade questions to see whether he would make a good intern at a local nonprofit organization. This interview is a form of interpersonal communication

Indicate whether the statement is true or false

Communication & Mass Media

The purposes of outlining include all of the following EXCEPT

A) to check the scope of the speaker's content. B) to test the logical relations among parts of the speech. C) to estimate the length of the speech. D) to check the relevance of supporting ideas.

Communication & Mass Media

All of the following are potential strategies for analyzing emerging trends among a diverse audience EXCEPT

A. deciding on a position to take on a topic based on what friends are saying in social media. B. noting topics of concern to friends on Facebook. C. following links on the Facebook and web pages of relevant organizations. D. following topics on Twitter.

Communication & Mass Media