Being a mindful listener requires which element?
a. getting the whole message
b. maintaining eye contact
c. repeating back what was said
d. memorizing all information given
Answer: a
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Weick proposes a ________________ process in which rules and cycles are saved for future organizational use.
A. transformation B. exchange C. control D. enactment E. retention
A salesman who hands out samples of his company's food products to his audience before a presentation is using the gustatory ________ to help convey his message.
A. channel B. visualization C. interpretation D. pathos
According to Knapp and Vangelisti’s stages or coming together, if you serve as “best man” or “maid of honor” at your best friend’s wedding, you and your friend have reached the ______ stage.
A. intensifying B. bonding C. experimenting D. initiating
After Tyrese and Ryan move in together, Ryan finds himself disappointed. He thought they'd spend all their time together, but Tyrese still spends time with his other friends. Ryan also discovers that Tyrese is messy, even though Ryan expected him to be immaculate. To avoid this type of disappointment, Ryan could have used what strategy?
A. Have realistic expectations. B. Emphasize excitement and positivity. C. Manage dialectical tensions. D. Handle conflict constructively.