In the context of grit, the strength to recover from failure and overcome obstacles in order to persevere toward the achievement of long-term goals is called __________.
a. excellence
b. resilience
c. conscientiousness
d. courage
b. resilience
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A cost of quality report compares current period quality costs in specified categories to
a. last year's quality costs. b. current period budgeted quality costs. c. total quality costs for the period. d. both a and b.
How many million people are employed by traditional retailers in the United States?
a. 7 b. 15 c. 25 d. 30
All of the following are terms for material flow mapping except?
a. Process mapping b. Process flowcharting c. Value stream mapping d. Process value mapping
Which of the following represents an opportunity for generating a new product?
A) understanding the customer B) demographic change, such as decreasing family size C) changes in professional standards D) economic change, such as rising household incomes E) All of the above are such opportunities.