______ moral development is an approach to understanding ethical decision-making that focuses on the mental determination of right and wrong based on values and social judgments.
A. Situational
B. Deontological
C. Hypernormal
D. Cognitive
D. Cognitive
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Which of the following is a component of customer loyalty index?
A) customer satisfaction B) average customer life C) customer's income level D) desire to repurchase E) customer's demographic details
According to Kotter, management is about seeking stability, and leadership is about seeking ______.
A. order B. change C. followers D. rewards
Cultures that value ____________, can focus the content of leader development and training on practical matters and hands-on training.
a. action-orientation b. high communication context c. tolerance for ambiguity d. high power distance
Public employee unions contend that denying their legal right to strike reduces their power during collective bargaining.
Answer the following statement true (T) or false (F)