Xsis Inc. is an information technology (IT) and services company. It used to outsource its technical support calls to a company located in aSoutheast Asian country. Xsis Inc. started receiving a lot of complaints from customers on language difficulties and delays in reaching senior technicians when speaking to support personnel. The reduction in the volume of callsfor its services led Xsis Inc. to terminate its outsourcing contract. Identify the appropriate issue related to outsourcing that led Xsis Inc. to terminate its contract with the company in Southeast Asia.
a. Employee morale
b. Technical and legal issues
c. Negative impact on customer relationships and satisfaction
d. Data security and integrity issues
c. Negative impact on customer relationships and satisfaction
Outsourcing can greatly reduce the amount of direct communication between a company and its customers. This prevents a company from building solid relationships with its customers, and often leads to dissatisfaction on one or both sides
You might also like to view...
Which of the following choices is not an example of ICT risk management data?
A. Identified risks B. Sources of risks C. Likelihood of natural disasters D. Treatment for risks
Which of the following statements will display the getStudentDataForm form in such a way that any code following the statement will not execute until the getStudentDataForm closes?
a. getStudentDataForm.Open() b. getStudentDataForm.Show() c. getStudentDataForm.ShowDialog() d. getStudentDataForm.OpenForm.Modal()
RFI stands for
A) Radio Frequency Interference B) Read Format Indicator C) Real-time Frequency Impact D) Resonating From Input
When you want to use a photo commercially that includes a recognizable person, you should first have them sign a permissions letter.
Answer the following statement true (T) or false (F)