Tangibles, reliability, responsiveness, assurance, and empathy are the five dimensions of service quality used in which of the following?
A) total quality management (TQM)
B) SERVQUAL
C) gap analysis
D) the critical incident technique
E) the market fulfillment approach
B
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Scott Co reported an allowance for doubtful accounts of $28,000 (credit) at December 31 . 2013 . before performing an aging of accounts receivable. As a result of the aging, Scott determined that an estimated $27,000 of the December 31 . 2013 . accounts receivable would prove uncollectible. The adjusting entry required at December 31 . 2013 . would be
a. Doubtful Accounts Expense ........... 27,000 Allowance for Doubtful Accounts ... 27,000 b. Doubtful Accounts Expense ........... 27,000 Accounts Receivable ............... 27,000 c. Allowance for Doubtful Accounts ..... 1,000 Doubtful Accounts Expense ......... 1,000 d. Doubtful Accounts Expense ........... 1,000 Allowance for Doubtful Accounts ... 1,000
Which of the following statements is true of a multinational corporation?
A) It is declining in importance around the world because it is increasingly being replaced by private corporations. B) Its stock is generally traded on the securities exchanges of several nations. C) It restricts its production to a single nation but maintains worldwide distribution sites. D) Its managers should be citizens of the same country in which its corporate headquarters is located.
When the number of units sold exceed the number of units produced, income reported under absorption costing will be lower than variable costing. Which of the following gives the best justification of the above statement?
A. Income under absorption costing is always more than income reported using variable costing, regardless of the number of units produced. B. The fixed overhead cost deferred in ending inventory is less than the fixed overhead cost recognized from beginning inventory. C. Fixed overhead is treated as a period cost under absorption costing. D. Income under absorption costing is always less than income reported using variable costing, regardless of the number of units produced. E. The fixed overhead cost deferred in ending inventory is greater than the fixed overhead cost recognized from beginning inventory.
The term ________ represents the most basic function of information in the supply chain
Fill in the blank(s) with the appropriate word(s).