A client confides to the nurse, "My doctor seems incompetent. He doesn't seem to know what he is doing." The nurse knows the doctor is new and learning. She says, "Your doctor is a good doctor. Give him a chance." This is an example of:
1. Ineffective response—defending
2. Ineffective response—excessive probing
3. Therapeutic communication—providing information
4. Therapeutic communication—encouraging comparisons
ANS: 1
The nurse is defending the physician, which blocks further communication. Option 2: Excessive probing usually uses "why" in a question. Options 3 and 4: The nurse is not providing new in-formation or encouraging comparisons.
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