A secretary is asked by her boss to take on additional work. She initially agrees but feels resentful
A
day later when the boss asks for the completed work, the secretary explains that she has been
working on another priority job and hasn't been able to complete it. When asked several hours later,
she states someone else was using the files and she hasn't been able to do the necessary research
before typing the report. The secretary's behavior demonstrates
a. acting out.
b. projection.
c. rationalization.
d. passive aggression.
ANS: D
A passive-aggressive person deals with emotional conflict by indirectly and unassertively expressing
aggression toward others. Compliance on the surface masks covert resistance. Resistance is
expressed through procrastination, inefficiency, and stubbornness in response to assigned tasks.
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