The nurse is taking care of a child in the ICU. The parent appears very angry and tells the nurse no one is giving her information about her child. How should the nurse respond?
1. Inform the parent she will be asked to leave if she continues this behavior.
2. Apologize for the parent's perception and assure the parent that the staff will keep her informed. Inform the parent of any change in the child's condition as soon as possible.
3. Offer to ask the doctor to come and talk with her.
4. Tell the parent her behavior will upset the child.
2
Rationale 1: Telling the parent she will be asked to leave will only worsen the situation.
Rationale 2: Nursing techniques include informing the family of potential problems that could occur. If the child's condition changes, make every effort to inform the family immediately.
Rationale 3: The parent is already angry because of the lack of information sharing. The nurse should not "pass the buck" to the physician.
Rationale 4: The parent is already angry, and informing her that her behavior will upset the child will only anger her more.
Global Rationale:
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