When Sears was accused of making unneeded repairs at its automotive centers, they responded by saying: “Our policy of preventative maintenance—recommending replacement of worn parts before they fail. . .makes for safer cars on the road.”What image
restoration strategy does this comment represent?
a) corrective action
b) simple denial
c) good intentions
d) transcendence
ANS: d
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People from Brazil and Guatemala may also be considered Americans
Indicate whether the statement is true or false.
Which of the following demonstrates the idea of reinforcing key ideas nonverbally during a speech?
a. Gesturing to emphasize key phrases b. Using a phrase like "another important point is..." c. Establishing a motive for your audience to listen d. Using an interpreter
Task rituals are one-time events that employees participate in voluntarily.
a. True b. False
The final step in creating a working outline is to:
A. label each speech part B. assign the speech title C. prepare a list of sources D. label and write out transitions