Many services marketers use training and standardization to reduce service perishability.
Answer the following statement true (T) or false (F)
False
Services are perishable in that they cannot be stored for use in the future. The perishability of services provides both challenges and opportunities to marketers in terms of the critical task of matching demand and supply.
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Which of the following is a training program that combines on-the-job training with related one-on-one instruction?
a. Apprenticeship b. Mentorship c. Coaching d. Internship
Expenses that have been paid for and recorded are called accrued expenses
Indicate whether the statement is true or false
Balance efficiency is calculated as the ______.
A. product of total time used and total time available B. ratio of total time used to total time available C. difference between total time used and total time available D. sum of total time used and total time available
You should use italics for words or phrases used as examples of ___________________
a. language b. sales c. direct quotations d. headings