______ is an effort by the organization to appease dissatisfied customers by offering credits, discounts, apologies, or free items/services.
a. Service recovery
b. Customer satisfaction
c. Order delivery
d. Customer service
a. Service recovery
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Contracts that are traditionally required to be in writing by the statute of frauds are:
A. contracts for the transfer of an interest in land. B. contracts for the sale of goods costing less than $500. C. bilateral contracts that have been fully performed by both parties. D. bilateral contracts that are capable of being performed within a year of their formation.
In ______ job analysis, the capabilities that an individual would need to have to succeed in the job are identified.
A. competency-based B. task-based C. ratio-based D. regression-based
Choose the correct word or words in parentheses. Do you have any other brothers (beside, besides) Damon?
If two independent large samples are taken from two populations, the sampling distribution of the difference between the two sample means
A. can be approximated by any distribution. B. will have a variance of one. C. can be approximated by a normal distribution. D. will have a mean of one.