What is the general goal of most problem-solving groups?
A. to fill the task and maintenance needs of members
B. to reach consensus on a decision or solution
C. to constructively manage group conflict
D. to implement the decision chosen by the leader
Answer: B
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John was the victim of identity theft three years ago. This bad experience changed how John
feels about himself. Now a member of a jury, John feels empathy for a witness who describes how her own life has changed because of a similar crime. John's past experience helps form his A) bias. B) view point. C) point of orientation. D) frame of reference.
If you listen to your friend as she tells you about losing her job, you are engaging in __________ listening.
a. critical b. appreciative c. empathic d. informative
Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways?
a. aggressiveness b. nonviolence c. neutrality d. all of the above e. none of the above
How many watts can be used safely on a typical 15-amp household circuit?
a. 1,500 watts or less b. more than 1,800 watts c. less than 225 watts d. a good rule of thumb is a maximum of 1,000 watts plugged into each duplex outlet e. it doesn't matter so long as the extension cords have a large enough gauge