Describe how awareness of generational differences can help create an appropriate learning environment. Consider at least three of the generations discussed in the text.

Question

What will be an ideal response?

Answer 1

•    Traditionalists prefer a standard training room with a stable, orderly learning environment. They do not like to be put on the spot in front of others. They like trainers to ask them to share their experiences or anecdotes; but they also look to the trainer to provide expertise.
•    Baby Boomers prefer classroom learning. Baby Boomers respond well to interactive training activities. They like group activities and well-organized training materials that provide an overview of the information and an easy way to access more detailed information.
•    Members of Generation X prefer a self-directed learning environment that includes technology-delivered methods. They respond best to training methods that allow them to work at their own pace.
•    Millennials want access to learning on demand, prefer short learning modules, and they want learning to be engaging. They also value learning that occurs through collaborating with their peers and having a mentor or coach. They prefer a blended learning approach that involves self-paced online learning for acquiring basic concepts, ideas, and knowledge, followed by group activities and hands-on practice. They are motivated to learn skills and acquire knowledge that will help make their working lives less stressful and increase their employability. They place a high value on money, so linking training to monetary incentives may facilitate learning.
•    Generation Z employees likely have expectations that training can be accessed when they need it using smartphones, notebook computers, and tablets. Generation Z employees also value networking and learning from their experiences. They have high expectations for learning on-the job and from mentors rather than from traditional classroom training. Training should be interactive, use multimedia presentation (visuals, voice, and music), and incorporate gaming.