Anaya warned all of her friends about a man who was stalking women on campus. She read about the stalker on Facebook, and the story turned out to be a hoax. Which expectation regarding effective messages did Anaya violate?

  a.  Messages should balance quantity.
  b.  Messages should possess quality.
  c.  Messages should relate directly.
  d.  Messages should retain clarity.


  b.  Messages should possess quality.

Communication & Mass Media

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You are a rich source of stories. Which of the following

questions can help you find a good personal story to enliven your presentation? a. What is the story of my name? b. What cultural groups are represented in my audience? c. Is there a story in the occasion of this presentation? d. Whom do I know whose story is relevant and interesting? e. Have I read or seen any interesting stories in books, magazines, movies, television shows, and news stories that cover current events?

Communication & Mass Media

The collaborating conflict style searches for new solutions that achieve both the goals of individual members and the goals of the group

True False

Communication & Mass Media

Manuel accepts the values and attitudes of the majority culture. Although he is Mexican American, he is often embarrassed by other members of his group. He has a strong desire to assimilate into the mainstream. Manuel is probably in the ________ stage of minority identity development.

A. conformity B. resistance and separatism C. unexamined identity D. integration

Communication & Mass Media

Empathy increases patient satisfaction and reduces time and expense.

Answer the following statement true (T) or false (F)

Communication & Mass Media