Which of the following is likely to diminish successful communication during a crisis?
a. the existence of a communication plan
b. the ability to assemble a crisis team
c. lack of communication of the crisis and the crisis plan to insiders, especially employees, so they don't get information about the crisis from external media first
d. use of a single spokesperson
C
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Individuals who use overaccommodation in addressing others are __________.
A. displaying cultural sensitivity B. fostering cultural connections C. refusing to communicate D. not conveying mutual respect
Explain the four types of articulation errors
What will be an ideal response?
Which phrase best demonstrates an effective paraphrase of a person's emotions?
A. "For being nervous, you handled the situation well!" B. "I understand exactly how you feel." C. "It sounds as though you are feeling overwhelmed." D. "That reminds me of a time when I got a bad grade on a test!"
There are two types of comparisons: _______________ and figurative
Fill in the blank(s) with correct word