In which step of the sales process would the salesperson call to ensure customer satisfaction and repeat business?

A) approach
B) presentation
C) handle objections
D) close the sale
E) follow-up


E

Business

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Seaworthy Company's gross sales in 2014 were $3,930,000 . Assuming sales returns and allowances were $74,000, sales discounts were $35,000, and freight-out was $28,000, what were Seaworthy's net sales in 2014?

a. $3,793,000 b. $3,821,000 c. $3,856,000 d. $3,930,000

Business

A check is issued to pay the rent for 6 months in advance. The cash account will be credited. What account will be debited for this transaction?

a. Prepaid rent b. Rent expense c. Unearned rent d. Rent payable e. Rent earned

Business

Inclusive organizations provide a climate that:

a. Generates a sense of belonging b. Invites unskilled workers to take a greater part in senior level decision making c. Keeps work related information held closely by a chosen few d. Discourages too many people going out to lunch together in order to make sure the office has coverage

Business

During the planning phase of an IMC program, a firm will identify the target audience, specify the promotion objectives, set the budget, ________, design the promotion, and schedule the promotion.

A. state the mission B. carry out the promotion C. pretest the promotion D. identify possible advertising or promotional firms E. select the right promotional tools

Business