A staff nurse frequently interrupts the nurse manager with problems that the staff nurse could solve
What should the manager say to correct this behavior? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply. 1. "I am no longer going to interrupt my work for you."
2. "Let me see what I can do about the problem you are having."
3. "Is this a problem you can handle yourself?"
4. "You have the skills to solve this issue."
5. "I trust you to solve this problem."
3,4,5
Rationale 1: The manager should be available for solving problems outside the staff nurse's scope of accountability. Telling the nurse that interruptions will not be tolerated may result in the nurse not notifying the supervisor of a situation that requires the manager's expertise.
Rationale 2: The manager should not take responsibility for solving the problem. It is the nurse's responsibility.
Rationale 3: Refocusing the nurse's ability to handle the problem may make the nurse reassess the need for the manager's intervention.
Rationale 4: Reminding the nurse that he or she has the skills to solve the issue may give the nurse enough courage to attempt independent problem solving.
Rationale 5: A statement of trust in the nurse's judgment may give the nurse enough courage to attempt independent problem solving.
Global Rationale:
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