Selling a customer more service or a higher priced product than they initially requested would be know as _______

A) Competitive pricing B) Up-selling
C) Taking advantage of the customer D) Package pricing


B

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The only pheromone in cats is their territorial marking sprayed pheromone

Indicate whether the statement is true or false

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Look at the memory modules in your own computer. How many memory chips are on the module? Can you determine how the chips interconnect on the module to expand the overall memory size?

What will be an ideal response?

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Types of communications include ________

A) Verbal B) Nonverbal C) Written D) All of these

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If a thermostatic expansion valve's thermal bulb came loose from the suction line at the outlet of the evaporator, which of the following could result?

A. The bulb pressure would increase and the thermostatic expansion valve would open. B. The superheat in the evaporator would decrease. C. Liquid refrigerant would flow back to the compressor. D. All of the above are correct.

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