Quality control is best defined as an organization's efforts to
A. let employees know that they will be penalized for any complaints related to the quality of their goods or services.
B. produce goods that are of the same quality as its competitors' goods.
C. control all whistleblowing activities so as to maintain the positive image of the organization.
D. prevent or correct defects in its goods or services or to improve them in some way.
Answer: D
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Which statement is true concerning connotative meaning?
a. Connotative meaning is the literal meaning most people assign to a word. b. Connotative words help to build positive human relations. c. Connotations exclude the sender's qualitative judgment. d. Connotations involve messages that are implied.
Equity theory says we compare our ratio to
a. Referent others b. Authorities c. Inequality figures d. Perceived inequity
If a contract calls for the goods to be shipped "F.A. S. the Peerless" it means that:
A) The seller must notify the operator of the Peerless as to the location of the goods, and the risk of loss will shift when they are picked up. B) The seller must place the goods alongside the Peerless and the risk of loss will shift when this is done. C) The seller must place the goods on the Peerless and will bear the risk of loss until the goods reach their destination. D) The seller must place the goods alongside the Peerless and will bear the risk of loss until the goods are loaded onto the ship.
Duress only occurs when a threat involves physical harm.
Answer the following statement true (T) or false (F)