Which of the following is NOT a question related to an industry analysis?
A) How close is the firm to full capacity?
B) In what industry life cycle is the firm?
C) How profitable is the industry?
D) What are the overall prospects for revenue frowth and increased profitability in the industry?
A
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According to Leonard Berry, the most important component of an excellent service strategy is a commitment to ______.
a. Service b. Quality c. Value d. Achievement
An OD intervention method where a leader needs an outside point of view of an organizational issue and hires a consultant with OD expertise who assists in a helping mode is called ______.
A. process consultation B. team building C. workout D. survey
Many of the correlations between traits and leadership are strong in magnitude when leader effectiveness serves as the outcome.
Answer the following statement true (T) or false (F)
The concepts underlying Theory Z were first presented in the 1960 book, The Human Side of Enterprise.
Answer the following statement true (T) or false (F)