A technician should listen carefully when a customer describes a problem because _____
a. most customers are technically knowledgeable
b. it is a way of establishing rapport with a customer
c. customers like to have someone to talk to
d. you want to make sure the customer does not blame you for the problem
b
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Indicate whether the statement is true or false
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Answer the following statement true (T) or false (F)
What is the term for a U-shaped fitting that contains a water seal to prevent passage of air or gas through a pipe without materially affecting the flow of sewage or liquid waste?
A. spillover B. fixture trap C. negative pressure fitting D. fixture vent
Which of the following is one of the four basic management principles used by fire departments?
a. division of labor b. common terminology c. management by objective d. delegation of authority