The nurse manager of a busy oncology unit is concerned about compassion fatigue among her nursing staff. Which of the following signs and symptoms would alter her to this problem? (Select all that apply.)
a. Nurses become very emotionally upset without an apparent cause.
b. Nurses start to avoid caring for certain patients.
c. Nurses start to call in sick more often.
d. Nurses begin working more overtime.
e. Nurses have difficulty showing empathy for patients.
ANS: A, B, C, E
Compassion fatigue occurs when deeply caring and empathetic nurses become overwhelmed by the constant needs of patients and families. Symptoms include mood swings, avoidance of working with some patients, frequent sick days, irritability, reduced memory, poor concentration, and a decreased ability to show empathy.
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Fill in the blank(s) with correct word