Antonia observes that one of her recycling technicians, Jack, has fallen short of his recycling quota for three consecutive weeks
Antonia questions Jack about his poor performance, and he responds, "I'm not as fast as some other guys. I guess I'm just a dumb ex-con." Antonia thinks that Jack is selling himself short, so she decides to apply expectancy theory to motivate Jack. Following an idea related to expectancy theory, Antonia should explain to Jack that
A) the valences he has attached to the potential rewards are too high.
B) she thinks he is capable, and increases his production goals slightly.
C) his self-confidence might be too low for the task.
D) there is no guarantee that management will follow through with a reward if he does increase his production.
Answer: B
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Indicate whether the statement is true or false